Privacy Policy

Cleaner Guys ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, fill out a contact form, or use our restoration services in Mount Vernon, WA and throughout Skagit County.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the site or request our services.

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, phone number, email address, and property address.
• Property Information: Details about your home or business, the type of damage, and insurance policy information.
• Photos and Documentation: Images of damage you submit through our website or during the assessment process.
• Communication Records: Emails, phone calls, and messages exchanged with our team.

We do not collect sensitive personal information such as social security numbers, financial account numbers, or health information unless explicitly required for insurance processing and with your consent.

We use the information we collect for the following purposes:

• To provide water damage restoration, mold remediation, fire and smoke cleanup, and sewage backup services.
• To communicate with you about your service request, appointment, or claim.
• To coordinate with your insurance company and prepare necessary documentation.
• To improve our website, services, and customer experience.
• To comply with legal obligations and respond to lawful requests from public authorities.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Insurance Companies and Adjusters: To process claims and obtain necessary approvals for restoration work.
• Subcontractors and Specialists: When specialized services (such as structural repairs or contents cleaning) are required to complete your restoration.
• Service Providers: Third parties who assist us with website hosting, data analytics, and customer relationship management.
• Legal Compliance: When required by law, subpoena, or court order.

All third parties with whom we share data are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encrypted data transmission, and restricted access to personal data within our organization.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We may use third-party analytics services (such as Google Analytics) to collect information about website usage. These services may use cookies to collect anonymous traffic data.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal data.
• The right to object to or restrict the processing of your personal data.
• The right to data portability.

To exercise any of these rights, please contact us using the information provided below.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Phone: 360-757-4300
• Email: officeadmin@cleanerguys.com
• Address: 1703 Railroad Ave, Mount Vernon, WA 98273